Terms and Conditions

Disclaimer:

Friends of Parks products are provided as is without any guarantees or warranty. In association with these products, Friends of Parks Inc makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of non-infringement of third party rights. Use of the product by a user is at the user’s risk.

Shipping and Delivery Policy:

We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are included in the product price. Orders are dispatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia.

Shipping Destinations:

Friends of Parks Inc ship goods Australia wide and internationally.

Pricing Policy:

By default all of our prices are in Australian dollars (AUD) and exclude GST (Goods and services tax) as of March 2017. Product prices are regularly updated when supplier charges alter.

Customer Service Policy:

Friends of Parks Inc is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy:

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website.

Privacy Policy:

Friends of Parks Inc is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our regular newsletter (if applicable) and to personalise your shopping experience with us. Cookies sent to your computer from Friends of Parks Inc only last while you’re browsing our website. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site.

Security Policy

When purchasing from Friends of Parks Inc your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us.